Taste your own terms before serving them up to consumers.
The latest guidance from the CMA, (the Competition and Markets Authority – who replaced the Office of Fair Trading) has advised businesses when dealing with consumers – not to use terms that the businesses wouldn’t like to sign up to themselves.
To see the short guide from the CMA click here.
A lot of the guidance from the CMA will sound familiar – for example that unfair terms and notices are not binding on consumers. A list of top tips is set out in the guidance as well as mention of certain terms that are considered “blacklisted” – to see the list click here.
The CMA has issued the guidance ahead of the Consumer Rights Act 2015 coming into force on 1 October 2015. This aim behind the 2015 Act is to consolidate much of the consumer law in the UK.
If your business deals with consumers and you’d like further advice on your terms of business or the effects of the 2015 Act, please get in touch.
Emma Arcari is an experienced corporate & commercial solicitor advising businesses on contract law, transactions, procurement & disputes.